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About Us

We Pioneered Retail Healthcare in 2008 Because We Believe That Great Service is The Best Medicine.

We apply rigorous quality control and service standards to all our clinics. Through continuous improvement based on constant review of patient feedback, we cultivate servant leaders that meet patients in moments of physical vulnerability with expert medical care and heartfelt emotional attention.

Accommodating the critical blank space between Urgent Care and Emergency Care, Legacy ER & Urgent Care offers all the medical expertise of ER, with all the convenience of the Urgent Care.

Emergency Room & Urgent Care Billing Under One Roof

Legacy is the largest provider of emergency room services with urgent billing in the country, but unlike most emergency rooms or urgent cares, we only bill for the level of services needed. Emergencies treated at Legacy really are emergencies – not just billed as one. Over 85% of our 145,000+ annual patients are treated and billed at the Urgent Care level. Watch Steve Noviello from Fox 4 Dallas perfectly explain how this model saves patients millions.

The Nation's Leading Healthcare Customer Service Organization

Retail healthcare means setting expectations high and delivering them every day. Legacy empowers its teams to make decisions as if they were caring for a family member. Legacy’s patient experience is designed to make your care, time and your loyalty our top priority. This commitment has led Legacy into a category of its own in customer service. ​Legacy ER & Urgent Care now ranks in the top 1% of global retailers for customer service excellence.

Awards Only Mean One Thing - We're Meeting Your Expectations

Legacy ER & Urgent Care is one of the most awarded healthcare organizations in Texas.

SMU Cox Top 100 Businesses

#47 2021 Fastest-growing Business in DFW
#57 2020 Fastest-growing Business in DFW
#43 2019 Fastest-growing Business in DFW
#45 2018 Fastest-growing Business in DFW
#56 2017 Fastest-growing Business in DFW
#64 2016 Fastest-growing Business in DFW

Frisco TX Best of Business
Winner 2014, 2012
Finalist 2017, 2016, 2015, 2014, 2013, 2012, 2011

Additional recognition (most recent)

  • 2021, 2020, 2019, 2018, 2017, 2016 SMU Cox Business School Top 100 Private Business
  • 2018, 2017, 2016 Readers Choice: Top ER, Top Urgent Care, Top Physician
  • 2017, 2016, 2015, 2014, 2013 Frisco Business of the Year Nominee
  • 2017, 2016, 2015, 2014, 2013, 2012, 2011 DMagazine Best Of
  • 2018, 2017, 2016,2015,2014 Top Charitable Business of the Year – Frisco
  • 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 Best of Living Magazine