FAQ

All health care insurance, including Medicare, set a distinction for first visits in an office or urgent care setting. The new patient charge is typically reimbursed at slightly higher rates than all following visits to the same location, due to the additional work required to set up new accounts and obtaining all the necessary details to make this happen. Established patients are those that have been seen at the office or urgent care in the past three years. The charge for an established patient visit is typically less than the new patient charge.

An Explanation of Benefits, or EOB, is something the insurance company sends to the patient to explain what is allowed by their policies and what the associated charges are. It is not a bill, but rather a communication from the insurance company to the patient. It may or may not correspond directly to what the final bill is from Legacy ER & Urgent Care.

Patients are generally seen on a first-come, first-served basis. However, if someone arrives with a more serious or life-threatening condition—such as chest pain, stroke symptoms, or severe illness—they are treated immediately.

This approach ensures every patient receives care based on the urgency of their condition.

You can expect high-quality, patient-centered care at any of our locations near the Dallas area. Our team will evaluate your symptoms, listen to your concerns, and create a treatment plan tailored to your needs.

If you have questions at any point, we’re here to guide you and help you feel confident in your care.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner.

With Legacy ER & Urgent Care serving the Dallas community, you don’t have to decide. We offer both emergency and urgent care in one place.

When you arrive, our team will evaluate your symptoms, listen to your concerns, and recommend the right level of care—so you can focus on feeling better and getting back on your feet.

No. We are in-network with most major insurance carriers, so when you need care and don’t want to or have time to make an appointment somewhere, we are here and ready for you.

Yes. You can visit our Pay Your Bill page to start a secure online payment.

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment.

Yes. Our Dallas-area locations offer urgent care from 7 a.m. to 9 p.m., seven days a week—including weekends. Emergency services are available 24/7.

Yes. Legacy ER & Urgent Care near Dallas is open 24/7 for emergency services, so you can get care whenever you need it.

Legacy ER & Urgent Care near Dallas is in-network with most major insurance plans. We recommend checking with your insurance provider to confirm your specific coverage. See our Insurance & Costs page for more information.

We offer prompt-pay options and membership discounts to help make care more affordable for patients without insurance. You can find details here:

https://www.legacyer.com/legacy-select/.

Yes! Legacy ER & Urgent Care in the Dallas area offers walk-in care, and we offer you the option to start your check-in process online to save time when you arrive.

Because we’re a walk-in facility, it’s hard to say when there’s a time that’s less busy than another. However, you can start the check-in process online.

Yes! Legacy ER & Urgent Care in the Dallas area welcomes walk-ins. You can also start your check-in process online to save time when you arrive.

Possibly. Legacy ER & Urgent Care in North Texas is a fully licensed emergency room that uses a unique billing approach based on the level of care you receive.

During urgent care hours (7 a.m.–9 p.m.), you may qualify for urgent care billing if your condition can be treated at that level. Your final billing classification—emergency room or urgent care—is determined by the services and resources used during your visit.

You’ll always be informed of your billing type before you leave, so there are no surprises.

An emergency room (ER) treats serious or life-threatening conditions that need immediate attention—such as chest pain, severe abdominal pain, dehydration, or complex fractures.

Urgent care is designed for non-life-threatening illnesses and injuries, including common colds, flu, strep throat, minor cuts, and other everyday health concerns.

If you’re unsure where to go, Legacy ER & Urgent Care in North Texas provide both services under one roof—so you can get the right level of care without the guesswork.

For urgent care services at Legacy ER & Urgent Care in Dallas, “in-network” means we have a contract with your insurance company and have agreed on the cost of services. “Out-of-network” means we do not have a contract with your insurance, and your costs may vary based on your specific plan and benefits.

For emergency care, Texas law requires that all patients are treated regardless of insurance or ability to pay. Because of this, your insurance company should process your visit at in-network benefit levels. We’ll bill according to your insurance plan, and you’ll be responsible for any applicable copays, deductibles, or coinsurance.