We understand that you have questions, and we want to provide you with answers. Below is a list of our most Frequently Asked Questions for your convenience. If you have any further questions, please don’t hesitate to reach out to us via our Contact Us Form

Yes, we are screening 100% of our patients at the door and ensuring separation of those with signs and symptoms of COVID-19 from those who do not. If you feel safe enough to venture out to get groceries or grab to-go food, rest assured, it is safe to come into any Legacy ER & Urgent Care facility. There is no reason to delay care because our facilities are the safest place you can be in the metroplex.

We have designated sanitation protocols to ensure the cleanliness of our facilities, including state of the art UVC disinfection. We have also given extensive training to our staff about proper disinfection techniques.

We promise the same great level of care you’re accustomed to with just a slightly different look. Please be assured that we are going above and beyond all CDC guidelines to ensure the health and safety of our patients and staff.

No. We are operating as usual with no immediate changes to services at this time, except for providing two separate care tracks to keep those with signs and symptoms of COVID-19 isolated from those patients who do not have those symptoms. This allows us to have dedicated care teams to keep all of our patients and staff safe. We are following all CDC guidelines throughout our clinics. All six Legacy ER & Urgent Care facilities are open.

  • Urgent Care open from 7A-9P every day
  • ER is open 24/7

To find a clinic near you, click HERE.

Yes, FDA EUA Authorized Rapid COVID-19 Antigen testing is now available at select Legacy locations by appointment only. Click here to schedule an appointment at your nearest Legacy testing location.

FDA EUA Authorized Active COVID-19 PCR Swab and Antibody Testing is now available at select Legacy locations by appointment only. Click here to schedule an appointment at your nearest Legacy testing location. Swabs are sent to Quest Diagnostics for processing. Turnaround time for results is currently 5-7 days on average. Please click here to schedule your appointment.

Here is our FDA EUA Abbott Lab Authorization letter. EUA-AbbottLab-igg-letter of Authorization

You can come into any one of our six Legacy ER & Urgent Care facilities to get a FDA EUA Authorized Active COVID-19 Swab and Antibody Testing. COVID-19 Antigen testing is available at select locations; click here for available appointments.

Many insurance companies are covering the cost sharing for COVID-19 related testing and visits through various periods of time. We recommend that patients contact their individual insurance company to verify how their specific plan will process COVID-19 related costs.

A medical evaluation must accompany the screening, testing, and treatment. Please contact your insurance company for the latest coverage information for your specific plan. If paying out of pocket, our prompt pay cash rate for:

  • Rapid Antigen + Flu A & B Swab testing will be $254.00 (CPT 87428), including visit and test
  • Rapid Antigen Swab testing will be $208.00 (CPT 87426), including visit and test
  • Active PCR Swab testing will be $273.00 (CPT 87635), including visit, blood work/swab, and lab
  • Antibody IgG Serology testing will be $273.00 (CPT 86769), including visit, blood work/swab, and lab

If you have been tested for COVID-19, you should immediately return home and quarantine yourself and your entire household until you receive your results. You should not leave your home for any reason other than a medical emergency. Following these instructions is extremely important.

Test results range depending on the test.

  • IgG Antibody Test you can expect your results in 2-3 days
  • Active Swab Test you can expect your results in 5-7 days
  • Antigen Test  you can expect your results in 15 minutes

Rest assured, we will call you with your results as soon as we receive them. Please do not call for your results as this hinders our staff from providing care to patients in the facility. We will call you when the results come back.

If you are diagnosed with COVID-19 you must continue to stay at home for a minimum of 14 days. If you develop symptoms that last longer than 14 days, you must be symptom-free for more than 72 hours before you and your household stop your quarantine. The only reason you should leave your home is for deteriorating medical conditions and medical emergencies. Should you feel your condition worsening, you should immediately call 911 and alert them you have tested positive. Most people with confirmed COVID-19 infection reportedly have mild to moderate respiratory illness and can be managed at home in coordination with your physician and your local health department. Persons with severe illnesses may be hospitalized. The same guidance applies to all people in your home.

If you were diagnosed with another condition, it is unlikely you need to be tested. We recommend remaining at home for a minimum of 14 days. If you develop symptoms that last longer than 14 days, you must be symptom-free for more than 72 hours before you and your household stop your quarantine. You should only leave your home for medical emergencies.

Most cases of COVID-19 are mild. If you do not need medical evaluation for a medical emergency and you have symptoms, you should immediately quarantine yourself and your household for a minimum of 14 days. If you develop symptoms that last longer than 14 days, you must be symptom-free for more than 72 hours before you and your household stop your quarantine. Only go to the ER or call 911 if you have an emergency medical condition.

If you think you may have been exposed and do not have an emergent medical condition, you should immediately return to your home.

  • You and your entire household should quarantine yourselves for a minimum of 14 days.
  • If you develop symptoms that last longer than 14 days, you must be symptom free for more than 72 hours before you and your household stop your quarantine.
  • You and your household should only leave your home for emergency medical conditions.
  • If you do develop symptoms you feel are part of an emergent medical condition, you should call 911 immediately and let them know you potentially have COVID19.

According to the CDC, those who have traveled to or from an affected geographic area with widespread community transmission, and is experiencing fever and symptoms of lower respiratory illness, such as cough and shortness of breath. Please visit cdc.gov for updated information.

Also, those with close contact with a laboratory-confirmed COVID-19 symptomatic patient and are experiencing fever or symptoms of lower respiratory illness such as cough and shortness of breath.

To prevent the spread of germs, it is important to:

  • Cover your mouth and nose with a tissue when coughing or sneezing
  • Wash your hands often with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Also, stay home when you are sick with a respiratory illness and avoid sick people if you are well.

All visitors to any of our 6 locations will be asked a series of CDC recommended screening questions before entering the facility.

Anyone who responds with a yes to these questions will be asked to return to their vehicle, where they will complete online registration and be directed with the next steps in their treatment separated from all other patients with a dedicated care team.

We take the privacy of our patients very seriously. Federal privacy laws, also known as HIPAA, require strict confidentiality and prohibit the release of any information about a patient that is part of their medical record, including where they live, work or worship, their medical history, pre-existing conditions, and other demographic information.

If you feel you have an emergency medical condition, you should immediately hang up the phone and call 911. If you think you have an emergency condition and have symptoms of COVID-19, you will need to let the 911 operator know that you think you might have COVID-19.

You do not need a doctor’s note. You simply need to tell your employer that per federal regulations and local health department guidelines, you must be at home for 14 days due to suspicion of COVID-19 or a positive test.

Preventing the Spread of COVID-19:

  • Stay home except to get medical care
  • Separate yourself from others
  • Call ahead before visiting your doctor
  • Wear a face mask (if symptomatic) and wash hands often

If you are experiencing worsening symptoms, seek emergency medical attention and let the caregivers know you have COVID-19.

Our current needs are: exam gloves, face shields, and impermeable gowns in any size, but we have a shortage of size XXL. Here at Legacy ER & Urgent Care, we are grateful for all of your support and generosity.

If you are wanting to donate PPE or have questions on how or what to donate to Legacy ER please contact one of our Marketing Managers:

We’re In This & We’ll Get Through This Together North Texas